Below you find answers to our most frequently asked questions. If you cannot find an answer to your question, please contact us and we will be happy to assist.

Generally yes. All our therapists are accredited, and HICAPS is available.

However, every private healthcare provider is different. We recommend contacting your provider to discuss what types of services are eligible for a claim prior to making a booking. If you then require more information about any of our services, please contact us and we will be happy to provide more information about them.

Yes, you can change or cancel an appointment by calling us. To cancel an appointment 24 hours notice is required, otherwise, at our discretion you may be charged part or whole of your booking fee. As short notice cancellations are typically not filled by a new booking.

Yes, you are welcome to talk. Others may have a preference to limit talking and that is fine too.

Some people may find it uncomfortable to not talk, others may find it easier to relax by not talking. Our therapists are fine with both and there to cater to your preferences. 

Yes. We do offer gift cards online. You can purchase a gift card using this gift card ordering link.

This normally depends on your personal preferences, the typical length of your massages, as well as the purpose of your massages. For general relaxation, a 30 minute treatment once per week will provide you with a lot of the benefits of a massage, but there is nothing wrong with having a longer massage. In fact, a 60 minute massage will reduce your stress levels by 30%. 

For people looking to alleviate pain for example, some studies suggest as many as three 60 minute treatments per week can yield benefits. But this frequency may not be right for everyone and their individual needs. For this reason, we recommend discussing the frequency of your massages with your therapist at your next appointment.

You can also learn more by reading this Health Line article about how often to have a massage

In general a massage should not be painful at all. When pain is experienced, this may suggest a muscle is inflamed or injured for example. If you do experience any discomfort please let your therapist know and they can adjust their pressure as needed.